Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.

Summary Course Outline

Understand the advantages and limitations of their own telephone style, and identify development areas. Recognise the challenges of communicating over the telephone and how to overcome them. Use techniques to be more effective over the telephone Plan telephone calls successfully Manage “difficult” calls, while remaining calm and in control.